KELI ACADEMY
Refund Policy
Due to the nature of digital educational services provided by KELI ACADEMY, the refund policy is subject to the following conditions.
Digital Products
All subscriptions and services offered on the platform are digital services.
Once a subscription is activated and access to educational content is granted, the service is considered delivered.
No Refund Policy
Payments are generally non-refundable once:
- The subscription has been activated
- The user has accessed paid content
Exceptional Cases
Refund requests may be considered in the following situations:
- Technical payment errors
- Incorrect billing amounts
- Duplicate payments
These cases will be reviewed by the platform administration.
Refund Requests
Users may submit refund requests by contacting customer support.